Recently while in a local store at the mall, I noticed a sign on one of the counters. It said:
THIS COUNTER IS CLOSED. ONE OF OUR OTHER CASHIERS WILL BE MORE THAN HAPPY TO SERVE YOU. I was quite surprised they managed to get all of that on a sign that was small enough to fit on the counter.
Be that as it may, I have to say I did not see any of the other cashiers giving any sign of being happy, let alone more than happy. They were not jumping for joy, waving wildly at me, or even smiling. I have visited this store often because it has necessities that are not sold at other stores in our town, and I can tell you that all the cashiers could stand to smile now and then. This is a store where comfortably middle-class ladies are the cashiers. This is not Wal-Mart where the employees are overworked and underpaid and lucky to have a job even though it has no medical or dental benefits or life insurance or pension plan. Someone in Customer Service at this store should probably have a little in-service about pleasantries and professionalism.
But, also, someone in Public Relations may need to chill.
Whatever happened to
NEXT COUNTER PLEASE
ONE OF OUR OTHER CASHIERS WILL BE HAPPY TO SERVE YOU.
Although that last one, again, might be assuming too much.
Where is all this hyperbole coming from? I believe in good manners. I believe in respecting your customers. But this seems a bit over the top.
Maybe the problem is that this is less like good manners and more like a sales pitch.
COME ON IN!!! HAVE WE GOT A DEAL FOR YOU!!! NOT JUST HAPPY - MORE THAN HAPPY!!! THAT MEANS RAINBOWS AND UNICORNS AND PUPPIES AND DELIRIOUS WONDERMENT FOR YOU!!!
No, thanks. I'll just take my little self home and be happy there.
And please think about having that in-service.
If I must deal with grim clerks and cluttered aisles and overpriced faddish merchandise in order to find one outfit that I need to buy new, because who wears second-hand clothing to major life events? or to purchase a shirt for my husband or shorts for my grandbaby, then I will shop in your store.
But if I want happyhappyhappy I will look elsewhere.
Geez, is it just me? Am I just grumpy today?
Oh. Maybe I should go apply for a job at that store!
Oh. This is too ironic, considering my upcoming post on "how to be a better person".
*goes away, boils up some spaghetti, and beats self with wet noodles*
Yes, I'd say I'm grumpy.
Is anything making you grumpy today or have you been grumpy lately or have you ever been grumpy or are you thinking there may come a day when you might possibly be grumpy?
Feel free to tell me all about it. I'm all ears. Har har.